Shipping policy

Effective Date: 9/20/2023

Last Updated: 9/20/2023

Thank you for choosing Vibrant Transfers for your heat transfer needs. We are committed to providing you with high-quality products and a seamless shipping experience. Please take a moment to review our shipping policy to understand our shipping procedures, timelines, and any applicable fees.

1. Turnaround Time:

  • Our estimated turnaround time for processing orders is 1-3 business days from the date of order placement.

2. Shipping Timelines:

  • We offer standard shipping options within the United States, and the estimated delivery time for standard shipping is 2-5 business days.
  • Shipping carriers: Orders may be delivered by UPS or USPS, depending on the most efficient and cost-effective option for your specific location.

3. Shipping Costs:

  • Shipping costs are calculated based on the destination, package weight, and shipping method selected during checkout.
  • You can view the shipping costs for your order during the checkout process before completing your purchase.

4. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
  • If you create an account on our website, you can also log in to view your order history and track your shipments.

5. Shipping Restrictions:

  • We currently only ship within the United States. We do not offer international shipping options.
  • We are unable to ship to P.O. boxes or APO/FPO addresses.

6. Delivery Issues:

  • In the rare event that your order is lost or damaged during transit, please contact our customer support team at (631)209-7575 or orders@vibranttransfers.com for assistance. We will work diligently to resolve any shipping-related issues.

7. Order Changes and Cancellations:

  • If you need to make changes to your shipping address or cancel your order, please contact us as soon as possible. Once an order is shipped, we may not be able to make changes or cancel it.

8. Returns and Refunds:

  • Please refer to our [Insert Link to Return Policy] for information on returns and refunds.

9. Contact Information:

  • If you have any questions or concerns about our shipping policy or your order's status, please feel free to contact our customer support team at orders@vibranttransfers.com or (631) 209-7575.

10. Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be reflected on this page, and the effective date will be updated accordingly.

Thank you for choosing Vibrant Transfers. We appreciate your business and look forward to serving you. If you have any further questions or need assistance, please do not hesitate to reach out to us.

Sincerely,

Emmy Webb Owner, Vibrant Transfers

Email: order@vibranttransfers.com

Phone: (631) 209-7575